Last updated: January 2026
Introduction
Catering Equipment Sales Ltd (Company No. 06277819) ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website or services.
Information We Collect
We may collect and process the following information:
- Contact Information: Name, email address, phone number, and business address when you contact us or request a quote.
- Service Information: Details about your catering equipment and service requirements.
- Website Usage: Information about how you use our website, including pages visited and time spent.
- Communication Records: Records of correspondence when you contact us by phone, email, or through our website.
How We Use Your Information
We use your information to:
- Provide quotes and respond to enquiries
- Deliver our services and fulfill contracts
- Schedule and manage service visits
- Send service reminders and important updates
- Improve our website and services
- Comply with legal obligations
Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract: Processing necessary to fulfill our contract with you
- Legitimate Interests: Processing necessary for our legitimate business interests
- Legal Obligation: Processing necessary to comply with legal requirements
- Consent: Where you have given specific consent for marketing communications
Data Sharing
We do not sell your personal information. We may share your data with:
- Our engineers and staff who need access to provide services
- Equipment manufacturers for warranty purposes
- Professional advisors (accountants, lawyers) where necessary
- Regulatory authorities where required by law
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain service records
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
Your Rights
Under data protection law, you have rights including:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data in certain circumstances
- Restriction: Request restriction of processing
- Portability: Request transfer of your data
- Objection: Object to certain types of processing
To exercise any of these rights, please contact us using the details below.
Cookies
Our website may use cookies to improve your browsing experience. You can set your browser to refuse cookies, but this may affect some website functionality.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this privacy policy or your personal information, please contact us:
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.